Privacy Policy
Williams Appliance Repair (we, our, or us) is committed to protecting your privacy and providing transparency regarding the collection and use of your personal information. This Privacy Policy applies exclusively to our website and outlines our policies pertaining to data collection practices, usage, and sharing in compliance with U.S. law.
Information We Collect
We collect personal information voluntarily provided by you when you use our website. Specifically, when submitting a call request form or contacting us directly by phone, you may provide us details such as your name, phone number, email address, physical address, appliance details, and specific service needs. All submissions through our website call request form are delivered directly to us via email.
We also automatically collect non-personal browsing data through cookies and web beacons to enhance your user experience. This non-personal data may include your IP address, browser type, pages visited on our site, date and times of your visits, and duration of your visits.
How We Use Your Information
Personal information collected is utilized solely for responding to your service requests, scheduling appointments, improving our service communications, and providing service-related notifications. By contacting us via phone or submitting our call request form, you expressly consent to being contacted by us or our trusted partners via telephone calls, emails, or text messages for the purpose of addressing your appliance repair or service requests.
Non-personal browsing information we collect is used to improve website functionality, evaluate the effectiveness of our website content, and optimize user experiences.
Sharing Your Information
Williams Appliance Repair may share your personal information with trusted partners strictly for operational purposes including customer service communication, appointment scheduling, and appliance repair-related services. By submitting information to us, you acknowledge and consent that personal information you provide to Williams Appliance Repair may be shared with our authorized service partners to meet your service-related needs. We do not sell, rent, or lease your personal information to any unauthorized third parties outside of these explicitly described purposes.
Information collected automatically in non-personal data form (such as browsing data) may be shared in aggregated form with third-party analytics partners to enhance and optimize our website performance and content.
We may disclose your personal information if required by law, subpoena, or other legal proceeding, or if necessary to protect our rights or comply with investigative requirements by government authorities. Such disclosures would only occur if legally necessary and consistent with applicable laws.
Your Consent and Agreement
By contacting us through phone calls or submitting our website’s service request form, you consent explicitly to the collection, use, and distribution of your information as outlined within this Privacy Policy. In addition, you explicitly agree:
- To authorize Williams Appliance Repair and our affiliated partners to call, email, or text you regarding your appliance service request.
- That your personal information provided may be shared with our trusted operational partners to successfully fulfill your service request and operational purposes.
- That non-personal browsing information may be gathered through cookies and web beacons to enhance our website's functionality and to improve your browsing experience.
Limits of Liability
In interacting with our website or obtaining services through our company’s website, you agree to waive any rights to sue or initiate any legal actions apart from direct negotiation, and further agree the maximum compensation for any and all claims arising from using our website, services, or communications shall not exceed $100.
You explicitly acknowledge and agree that you will bear all attorney fees and legal expenses incurred should any dispute related to the use of this website or our services arise, irrespective of outcome.
Opting Out or Changing Your Information
You have the right to opt-out of future communications from Williams Appliance Repair. To request removal or opt-out from communications, please contact us directly by phone at (281) 670-9724.
Security of Your Information
We take reasonable and appropriate measures to safeguard personal information provided via our website or communication channels. However, due to the nature of email correspondence and electronic transmission channels, we cannot guarantee absolute security of personal information transmitted through these systems.
Changes to Our Privacy Policy
Williams Appliance Repair reserves the right to make changes or updates to this Privacy Policy at our sole discretion. Any changes will become effective immediately upon posting. We encourage you to periodically review this Privacy Policy to remain informed about any changes in information practices.
Contact Us
If you have questions about this Privacy Policy or regarding the information practices relating to our website or services, please contact us directly at (281) 670-9724.
This Privacy Policy was last updated on October 2023.
